Contact Us
We'd love to hear from you! Whether you have questions, feedback, or need support, we're here to help.
Get in Touch
Email Us
The fastest way to reach us
Email: bygimbap@gmail.com
We typically respond within 24-48 hours during business days.
What We Can Help With
Technical Support
- Image conversion issues
- Browser compatibility problems
- Feature requests
- Bug reports
- Performance issues
General Inquiries
- How to use specific features
- Image format questions
- Privacy and security concerns
- Partnership opportunities
- General feedback
Before You Contact Us
You might find the answer to your question in our existing resources:
Check Our About Page
Learn about our features and capabilities at About Imagely
Privacy Questions
Review our Privacy Policy for information about data handling
Legal Questions
Check our Terms of Service for usage terms and conditions
Common Questions
Is my data safe?
Yes! All image processing happens in your browser. We never upload, store, or access your images. Everything stays on your device for complete privacy.
Why isn't a format working?
Some formats like AVIF may not be supported by all browsers. We recommend using modern browsers like Chrome, Firefox, or Edge for the best experience.
Can I convert very large images?
Yes, but very large images may take longer to process and could cause memory issues on older devices. We recommend images under 50MB for optimal performance.
Is the service really free?
Yes! Imagely is completely free to use. There are no hidden fees, registration requirements, or usage limits.
When Contacting Us
To help us assist you more effectively, please include:
- Your browser and version (e.g., Chrome 121, Firefox 122)
- Operating system (Windows, macOS, Linux, etc.)
- Description of the issue (what happened vs. what you expected)
- Image format and size (if relevant to your question)
- Any error messages you encountered
- Steps to reproduce the issue (if it's a bug)
Response Times
- • General Questions: Within 24-48 hours
- • Technical Issues: Within 1-2 business days
- • Bug Reports: We'll acknowledge within 24 hours and investigate
- • Feature Requests: We'll review and respond with our assessment
We're a small team, so please be patient. We read every message and will get back to you as soon as possible!
Ready to Get in Touch?
We're here to help! Send us an email and we'll get back to you as soon as possible.
Send Us an Email